Interestingly, 22% of the survey respondents were WhatsApp Business users, and most of them had individual WhatsApp accounts. Among them, most users said that they are switching to other apps like Signal and Telegram. Whereas 43% of the respondents believe that the Government should intervene in this matter, another 24% of the respondents said the Government should ask WhatsApp to roll back the changes.
Regarding switching to other apps and platforms, there were mixed responses as 18% of the overall respondents said they had already started using an alternative or additional platform or were considering doing so soon. While 25% said they would do so within a week, another 29% said they would be making the switch in a month, and 28% of users said they had no plans to switch to any other app for now.
Commenting on the results of this survey, Jatinder Singh, Director, Research and Insights at Better World–BM Nxt, said, “Signal, which is considered to be the most privacy-oriented messaging app, was the second choice of those survey respondents who said they will look for WhatsApp alternatives. In this case, respondents had the option of selecting one or more apps, including WhatsApp. Telegram, which is considered second-most privacy-friendly app, emerged the app with the highest user preference,” He further added, “The choice of Telegram as the foremost alternative to WhatsApp may also be driven by the fact that it has a more sizable user base than Signal.”