South Korean electronics giant LG has announced that with an aim to further elevate the customer relationship, LG Electronics, has partnered with Infobip to enable WhatsApp Business Solution for after-sales service. Starting from June 1, 2019, this service is available to all the consumers who want to get in touch with LG customer care. Customers can either follow this link or save this phone number (+91-9711709999) on their phones to easily text LG Customer Care via WhatsApp.
Commenting on the new development, Mr. Ki Wan Kim, Managing Director, LG Electronics India, said, “Keeping in accordance with changing preferences of our customers, we decided to expand our width for after sales service which can defiantly be a great enabler in reaching out to our customers quickly and effectively. Our main differentiators include need-based innovation, customer-centric approach and robust after sales service. With this association, we are confident to take our relationship with our customers to the next level.” While, Mr. Youngeun Park, Head of Customer Service, LG Electronics, India said, “At LG, we aim to deliver value to our customers at every contact point. WhatsApp is a widely used platform across the country and will act as a one-point solution for our consumers. We are sure that this initiative will bring us closer to our customers and help us serve them better.”
LG customer care on WhatsApp is more than just regular customer care as it empowers consumers and saves time. Here are some of the benefits of contacting LG customer care on WhatsApp.
- There is no waiting in queue and customers can get quick responses to their queries.
- Customers can share images, videos, documents, etc. so that they don’t need to send their product to the service centre for minor issues.
- Customers can find out all the details about any LG product without painfully scrolling through webpages
- Troubleshooting guides are also available, making it easier for LG and convenient for customers to fix minor problems.
Here’s my conversation with the LG customer care via WhatsApp.
This customer care accessible via WhatsApp can do more than just replying to queries. Customers can also make installation requests, register complaints related to products and real scenarios to receive easy solutions, making it easier customers to get solutions to problems that can be solved without the help of a technician. Via WhatsApp, customers can also find out nearby LG brand shops or can get more details about any LG product.