Google has partnered with B2X, a leading provider of customer care services for smart mobile and consumer IoT devices to deliver customer care services for Pixel phones. B2X announced today in a press release that it has been certified as the exclusive ‘Google Authorized Service Partner’ for India.
B2X, said in the press release that they and Google will roll out an innovative service offering for Pixel users. At the exclusive service centers, certified B2X service experts will diagnose device related issues in people’s homes and provide immediate help. The new customer care solution adds to Google’s mission to provide customers with the best possible Pixel experience.
Pixel owners need to simply contact Google via phone or email and they will be seamlessly transferred to B2X. After a first remote diagnosis of the phone, a B2X technician will schedule an appointment with the customer. If the customer prefers to send in the device for service, a logistics courier will pick up the smartphone and return it after repair.
B2X and Google will also provide a loaner device to the customer while their phone is being tended to. Customers can also walk into any of the service centers operated by B2X throughout India, all of which will be certified for providing customer care for Pixel devices.
Commenting on this partnership, Maximilian Grabmayr, CEO of B2X India, “We are extremely excited to help Google provide premium service for people using Pixel in India. India is a vibrant mobile market and people love the Google brand. We will make sure that we exceed their expectations and deliver seamless and fast service and support for any question people may have around their smartphones.”
Rainer Koppitz, Chief Executive Officer of B2X added, “It’s a great honor for us to start our new partnership with Google in India. India is the second largest and fastest growing smartphone market in the world and we are very happy that Google has selected B2X as the exclusive service provider. Together, we will deliver one of the most advanced customer care offerings in the market.”