OnePlus, the newborn baby out in the smartphone industry is moving ahead and is ready to rock once again with the OnePlus 5. Consumers in India are very much interested in this particular device and keeping everything in mind, including the after sales service, the brand has shown their customer service philosophy, described in a new video. The new video is in sync with the upcoming flagship and named as ‘The Promise of 5’.
What does ‘The Promise of 5’ mean?
OnePlus has shown the key rules, that they always follow to provide the best possible user experience.
Convenience– The users enjoy a guaranteed 1-hour quick repair at any of the exclusive service centers as well as a free pick up and drop service across 10 cities, keeping in mind that customers often follow busy schedules. As per actual repair history during Jan-May 2017 at OnePlus exclusive service centers, one-hour quick repair service registered 90% success rate.
Transparency– The brand believes that honesty is valued above anything else and therefore any OnePlus owners can check the cost of spare parts on the official website and the OnePlus Care service app gives them quotes even before the service process begins.
- Experience– Located in high street areas and malls, OnePlus exclusive service centers have been designed to offer a world class experience with friendly service managers and OnePlus engineers who have in-depth product knowledge.
- Empowerment– OnePlus users pride themselves on being tech savvy and so they have got multiple options for users to get in touch with customer support via live chat, email, phone or the web and it’s multilingual.
- Trust– Hard work was behind the benchmarks, that they have set and worked even harder to surpass them. The community recognizes these efforts to deliver a seamless ownership experience and they have rewarded them with 86% customer satisfaction score and 74% net promoter score, which is the highest in the industry and even globally.
India has one of the highest NPS and Customer satisfaction scores for OnePlus, based on an internal which clearly demonstrates that nothing can be more valuable than trust.
With the latest flagship from OnePlus arrives soon, they are gearing up to provide better services than ever with easy pickup and drop, multilingual customer support executives to help you out right when you need it and guaranteed 1 hour repair at selected service centers so that you don’t miss your work or the precious time with your friends and family. So, it’s time that we see how the brand keeps its promise and deliver a great experience to users. Many brands have failed to do that in India and as of now, the service center channel of Samsung, Motorola seem to be very strong compared to any other brand, but we still need to see how the game goes on!