Hitachi Split air conditioners are one of most selling split air conditioners for premium range customers. Hitachi is one of the leading manufacturer in air conditioners and it has a major production plant setup at Kadi, Gujrat which is among top-1o manufacturing plants of them worldwide. Split air conditioners by Hitachi are one of the best looking AC’s in Indian markets.

Hitachi Split Air Conditioner (AC) Review

Hitachi offer split air conditioner’s in almost every range of budget they can for consumers. There premium range air conditioners are costliest in Indian markets giving a strong competition to O’General split air conditioner’s market share. And they offer lower range air conditioner as well like KAZE series for those who can’t afford to buy a premium range product. However there are some difference of features in different range of AC’s they offer. It’s like, the more you shell out money, more features you get. However most required features are available in lower priced range as well. These air conditioner have an image in market, Buy Once and Forget It. However get the air conditioner timely serviced and enjoy its cooling for decades.

Hitachi Split Air Conditioner (AC) Cooling Effectiveness

When it comes to cooling, they have got no match. To give a strong competition to brand like O’General, they have ensured to offer their customer features like Super Cool which gives instant cooling on demand. These AC’s starts at high RPM to quickly reach the desired temperature and with lower power consumption as well. Also its Direct Efficient Technology adjusts the compressor speed and refrigerant flow to maintain the desired temperature, this is the same technology which LG is offering with branding of INVERTER V.

Also it has a inbuilt feature of Auto Fan speed which adjusts the speed of fan, e.g if the compressor is cut off after reaching desired temperature, fan speed also comes down to a lower level and vice versa. However there is also an option to adjust fan speed as well to suit your comfort level as well. And its 4-way Air-Distribution cools a bigger area in lesser time by adjusting the movement of horizontal and vertical louvers. Also upto my knowledge, only Hitachi offers to run air conditioner in a temperature range of 16 deg to 32 deg C.

Hitachi Split Air Conditioner (AC) Build Quality

Talking of build quality, the product quality is fantastic. It is indeed very impressive, however not to forget, one is paying a premium cost for it too as well. Its outer body has a great finish and the copper tubing which is connected with outdoor unit, is also of copper inside air conditioner. We mentioned this point of copper tubing because we heard that some manufacturer keep Aluminium tubing inside air conditioner and keeps it of copper on outside part for showing it to customers. However this is not wrong, this is just done for doing cost cutting and to lower down the prices. This doesn’t make any negative effect on air conditioner capability.

Hitachi Split Air Conditioner (AC) Looks

Hitachi offers best looks in air conditioners market, however Samsung, LG & even Panasonic even came up with some good looking split air conditioner’s are well. And these companies are giving good competition to Hitachi when it comes to look. Personally i like looks more of Samsung & Panasonic. However looks i am talking about here is of iClean or iTec. KAZE has got some standard looks but they are not bad at all. However looks is something which one should not give much priority and should focus more on quality, performance and long life which is Hitachi AC is capable of.

Hitachi Split Air Conditioner (AC) Looks
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Hitachi Split Air Conditioner (AC) Power Consumption

To lower down power consumption at a drastic rate, there premium ranged models have Twin Rotary Compressor which features a “Permanent Magnet Motor” to magnetize it without electricity, as a result it becomes 10% more power efficient  than other conventional AC compressors. Its inbuilt Tropical Inverter Compressor can withstand temperature upto 52 deg C. It has a inbuilt Power Active Module inverter system which suppresses electrical distortion to minimize power losses. This inverter works in combination of PWM (Pulse Width Modulation) & PAM (Pulse Amplitude Modulation) which helps in minimizing the phase gap & draws more effective power. This technology is patented by Hitachi.

Hitachi Split Air Conditioner (AC) Technical Specifications

Hitachi Split Air Conditioner (AC) Technical Specification
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Hitachi Split Air Conditioner (AC) Technical Specification2
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 Hitachi Split Air Conditioner (AC) Features

We have prepared a special comparison table which would show you the major difference of features between every model of Hitachi split air conditioner’s.

Hitachi Split Air Conditioner (AC) Features Comparison

Features in Detail:

  • Auto Clean Function

This is one of the most advertised features by Hitachi (even in TV commercial’s). The unique thing about this feature is that it automatically removes the dust accumulated on the AC filter. Its working is pretty simple, when filter clean function gets command from controller, its inbuilt cleaning unit makes one cycle from its home position to dust collector box position to sweep the dust by the brush fitted on micromesh Stainless Steel Plated filter. And then, dust collector collects and move the dust to dust collector box.

Hitachi Split Air Conditioner (AC) Autoclean Feature Working
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Auto Cleaning has got many advantages:

  1. It would keep your filter always clean like new and it also helps in preventing formation of mould and bacteria that causes unpleasant odors.
  2. Since, you’ll have you’re air conditioner filter always clean, hence the performance of AC won’t get degraded much with time and you’ll enjoy a fresh breeze for a longer period of time.
  3. This feature also helps in lowering power usage and makes it more energy efficient because of having clean filter, compressor have to work less for cooling purpose.

Also, do read its manual for more detail how the cleaning happens and in how much time intervals. You’ll really come to know about many interesting facts about it.

  • Auto Humid Control

This is an intelligent feature which will help you getting a more comfortable room environment by reducing level of humidity as well with room temperature.

  • On/Off Timer with Advanced Start Up

This feature is not a simple On/Off timer feature but the unique thing about this feature is when you set a particular time e.g. suppose you want your room to be cooled down at 9pm. So the air conditioner will scan the room condition an hour before and will start by himself and will run till the room reaches the desired temperature required by user.

  • Auto Climate Technology

As i described about this in Hitachi window AC review as well that this air conditioner is smart enough to find himself in which city it is installed, the time and the metabolic needs e.g. hot, very hot & humid (to be chosen by you). And it has inbuilt data fed into it already of above 100 cities of their temperature and humidity. Based on these factors, AC automatically changes the settings of himself from time to time to maintain a proper climate inside room.

  • Koukin Filter

This filter helps preventing bacterial growth inside the air conditioner.

  • Powerful Mode

In this mode, air circulation speed & set temperature changes automatically and run continuously for 30 minutes to cool down the room quickly.

  • DigiLock

You can lock down your AC digitally to prevent misuse of it from children or any stranger whom you want that he/she should not be able to use it.

  • 4-Way Air Distribution

This feature ensures uniform air-distribution (throughout the room) by movement of louvers in horizontal and vertical direction.

  • Asymmetric Louver Movement

This feature allows Vertical louvers to set at opposite direction to divert air-flow in opposites sides of room.

  • Kaimin

This unique feature adjusts the temperature automatically at night by increasing it 1 deg C for up to 4 hours and you’ll not feel chilled in the middle of the night.

  • Precoated Aluminium Fins

It prevents the air conditioner from rusting and corrosion and ensures a long life of the product.

  • Auto Fan Speed

This feature keep an eye on working of compressor i.e. when the compressor is cut off, it automatically slows down the movement of fan speed too and vice versa to save power.

  • Auto Power Save Mode

This feature will automatically keep the air conditioner at 25 deg C with suitable fan speed and will maintain it as much as you want.

  • Filter Clean Indicator

Filter Clean Indicator LED light up when the filter needs to be cleaned in the indoor unit.

  • Selectable Fan Speeds

This air conditioner comes with preset selectable fan speeds which you can choose as per your comfort level you require.

  • Auto Restart

This feature resumes the working of air conditioner on same settings automatically after a power failure.

  • Dry Mode

When activated, this feature will slow down the fan speed as required to low down level of moisture inside room.

  • Defrosting Sensor

This features prevents frosting of indoor unit and ensures optimum working of air conditioner for longer periods.

  • Minus Ion Stick

 This stick draws the airborne particles like dust, pollen, mite, germs etc to ensure providing clean air.

  • UV Fresh Technology

This feature is about air flow mechanism which enables spiral air flow, creating a “whorl” effect, ensuring there are no hot air pockets inside room.

  • Nano Titanium Filter

This filter deodorizes the air and eliminate even the tiniest sized bacteria to make the air free from odor and bacteria.

Hitachi Split Air Conditioner (AC) After Sales Service

From all the reviews we aggregated for Hitachi, they were just above average. People living in metro cities and using this product are however satisfied with it, but if you live in a remote area, not in any metro city, you’ll find after sales service as average only. Hitachi has made such wonderful products, but they are not at all socially active too among consumers. Hitachi really needs to pump up his image as a more trustable brand among consumers mind like LG & Samsung do.

Hitachi Split Air Conditioner (AC) Price List

Model No. Model Description Tonnage Capacity BEE Star Rating MRP (in Rs.)
  RAU514ISD   SPLIT AC – 1.2TR HITACHI I-CLEAN – RAU514ISD   1.2   5   38190
  RAU517ISD   SPLIT AC – 1.5TR HITACHI I-CLEAN – RAU517ISD   1.5   5   43240
  RAU321ISD   SPLIT AC – 2.0TR HITACHI I-CLEAN – RAU321ISD   2.0   3   49740
  RAU018EQE   SPLIT AC – 1.5T CLASS HITACHI COOLING TYPE INVERTER – RAU018EQE   1.5   Not Applicable   56990
  RAU514HSD   SPLIT AC – 1.2TR CLASS HITACHI ACE CO – RAU514HSD   1.2   5   35690
  RAU518HSD   SPLIT AC – 1.5TR CLASS HITACHI ACE CO – RAU518HSD   1.5   5   40740
  RAU324HSD   SPLIT AC – 2.0TR CLASS HITACHI ACE CO – RAU324HSD   2.0   3   47240
  RAU022HQD   1.8TR-Class Hitachi Star Split AC RAU022HQD   1.8   5   53490
  RAU026HQD   2.2TR-Class Hitachi Star Split AC RAU026HQD   2.2   5   60990
  RAU312KSD   SPLIT AC – 1.0TR CLASS HITACHI SAC NEW KAZE – RAU312KSD   1.0   3   33090
  RAU318KSD   SPLIT AC – 1.5TR CLASS HITACHI SAC NEW KAZE – RAU318KSD   1.5   3   34590
  RAU121KSD   SPLIT AC – 2.0TR CLASS HITACHI SAC NEW KAZE – RAU121KSD   2.0   1   39590
  MRAU518KSD   1.5Tr ACE square   1.5   5   56990
  MRAU223KSD   2.0Tr ACE Square   2.0   2   62490
  RAU514HSDD   SPLIT AC – 1.2TR CLASS HITACHI SUGOI – RAU514HSDD (W/O CONN.KIT)   1.2   5   33190
  RAU514HSDD   SPLIT AC – 1.5TR CLASS HITACHI SUGOI – RAU518HSDD (W/O CONN.KIT)   1.5   5   37240
  RAU323HSDD   SPLIT AC – 2.0TR CLASS HITACHI SUGOI – RAU323HSDD (W/O CONN.KIT)   2.0   3   41740
  RAU010KQDD   SPLIT AC – 1.0TR CLASS HITACHI KAMPA – RAU010KQDD (W/O CONN.KIT)   1.0   3   29090
  RAU318KSDI   SPLIT AC – 1.5TR CLASS HITACHI KAMPA – RAU318KSDI (W/O CONN.KIT)   1.5   3   32090
  RAU021KQDD   SPLIT AC – 2.0TR CLASS HITACHI KAMPA – RAU021KQDD (W/O CONN.KIT)   2.0   1   35090
  RAU312KSDP   SPLIT AC – 1.0TR CLASS HITACHI SAC NEW KAZE – RAU312KSD   1.0   3   33090
  RAU318KSDP   SPLIT AC – 1.5TR CLASS HITACHI SAC NEW KAZE – RAU318KSD   1.5   3   34590
  RAU121KSDP   SPLIT AC – 2.0TR CLASS HITACHI SAC NEW KAZE – RAU121KSD   2.0   1   39590
  RAU514ESD   SPLIT AC – 1.2TR CLASS HITACHI NEW ACE FMS – RAU514ESD   1.2   5   37240
  RAU518ESD   SPLIT AC – 1.5TR CLASS HITACHI NEW ACE FMS – RAU518ESD   1.5   5   42240
  RAU324ESD   SPLIT AC – 2.0TR CLASS HITACHI NEW ACE FMS – RAU324ESD   2.0   3   48240

Please note that you may can get a good difference of prices mentioned above in list and the price you get from authorized dealer. It is always best to check your nearby authorized dealer for best prices & to buy this air conditioner.

Final Verdict

Hitachi is the only company who offers such a long list of features in there air conditioners. And their products are definitely up to mark. So, if you planning to buy this product, go ahead and buy it. You’ll never regret that you bought any wrong product.

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An optimist to the core, I always see the glass half full. I like to take life as it comes and not to become too serious on the harsher aspects of it. Apart from this, I am an Engineer, a Blogger & a Researcher. Join me on Facebook and and Twitter. Also you can add me on Whatsapp at +91-8285555592.

99 COMMENTS

  1. Ankit, I have to buy 4-5 split ACs ranging from 1, 1.5, and 2.0 ton for my two new houses. Confused between hitachi, dikin, carrier. My prefs are good cooling, energy efficient, after sales service. Plz advice.

  2. i actually regret on buying a Kaze 1 Ton Split AC… The machine cannot even reach the temperature below 27 degree C inspite of having good insulation in a 90 sq.ft room. The compressor runs all the time or cuts off when the temperature is set above 27 degree C. The current consumption is also drastically high compared to our 1.5 Ton Voltas.

  3. i want to know what can be the maximum distance between outdoor and indoor unit for a 1 ton split AC? i want to keep it at the same height.

    • Person who shall come for installation shall assist you in best manner for your query. Plus you can ask customer support for this and let us know too here in reply to this comment. Thanks 🙂

    • Hitachi iclean A/C related

      I am bit surprised the contradictory detail while the review of Hitach A/C looks good and impressive especially about iclean by the specifications. Whereas the comments are shocking to find so many problems.. In fact I like Japanese products and service, but to find such detail now I am taking a step back in my decision to buy 2 A/Cs of Hitachi iclean.
      I have question to Mr. Ankit: Why only if we use more than 8hours/day we need to plan to buy inverter , why not if usage is less or for example if I use inverter A/C during summer months only well and other times either occasionally or very less, since my plan is to use in the Hall now … I need your detail.
      is not the wet clean applicable to all A/Cs? I wish to discuss more and perhaps I call you after I get your feedback to this.

      • I am sorry, I do not provide assistance over a call. I say people to buy Inverter AC only if their usage is above 8 hours so that it may adjust the extra cost they’re paying to buy an inverter AC. Compared to a 5 star AC, inverter AC’s are costly, and then their working procedure saves more power when a continuous running is for a longer period. If you run AC only for 1-2 hours at a time and 3-4 hours only at night, a 5 star AC is enough for you.

  4. price and feature

    pls tell me price of hitachi rau318htd 1.5 ton and hitachi ras318htdz1 1.5 ton split ac and if there is something differ in these two ac.which one is best?

    • Hello, I hardly recommend Hitachi to anyone. I would suggest you too go for LG rather and check here reviews of LG split or LG Inverter V AC’s and checkout price of them in market. I am not updated with price these days.

  5. Need Urgent Advise!!!

    Hi Ankit,

    Really glad to see that a forum like this exists and appreciate all your sincere responses.

    I reside in Kolkata and am planning to buy an ac(budget : around 32k) for my room measuring 10*10 ft and directly facing east and north. My usage of the ac would only be limited to a maximum of 5-6 hrs with the majority of it being used at night for around 3 months in a year. Now my first dilemma was to go for a window ac or a split ac. I have heard that a split ac demands a lot of expensive maintenance which I see as a big disadvantage. I reside on the fifth floor of a six floored apartment and the outdoor unit can only be installed on the terrace. But I have somehow been coaxed by family members to go for a split ac though I am not entirely convinced. What are your views on the same ?.

    Now I have come across some 3-4 models of split ac which I found good .

    1) Hitachi 1 Ton 3 Star Kaze Plus RAU312HUD (have heard a lot of negative things about Hitachi service though)

    2) Samsung 1 Ton Split Air Conditioner – 3 Star AR12HC3TFUR (the one with print on the panel)

    3) LG 1 Ton 3 Star (The new one with Himalaya cooling technology etc)

    4) Daikin 1Ton 3 Star

    Please, please help me select one out of these. What do you feel about the service quality of these brands in Kolkata.’

    And if you feel I should go for a window ac kindly suggest a model. It would of immense help if you can reply today itself as I might have to finalize the model by today.

    Regards,
    Sonal Jain

    • Sonal, before you take any final decision for buying an AC, you must check this article – http://www.reviewcenter.in/2231/lg-air-conditioner-himalaya-cool-mosquito-away-technology. In case if you’re not going for Inverter series air conditioners because of budget issues, you could have terminator series air conditioners which is the newest technology around and is highly effective. And since terminator series is only available in split AC’s, so window AC gets lower priority here. And talking of service quality, LG is best among them.

      • I too have bad experience

        Hi All,

        After so many bad experience with other AC brand finally I decided to go for Hitachi. But this
        decision also went bad. An inexperience person did a installation, which I did not expect from Hitachi. His inexperience revealed when he switched on the AC when the outdoor unit fan was locked. If I wouldnt alerted him he would have burnt something.
        Second, auto clean is absolutely waste technology. In a year I had to spend 2k for wet service.
        Service is very slow. One positive point, it produces less sound both indoor and outdoor.

  6. BAD SERVICE- VERY LATE INSTALLATION

    INSTALLATION AFTER 3-4 DAYS, VERY BAD CUSTOMER SERVICE, VERY RUDE BEHAVIOR WITH CUSTOMERS. BEWARE BEFORE BUYING.

    • Pathetic Service NO INSTALLATION !

      Hello All ! Got a HITACHI KAZE 1 ton AC few days back from croma and its sitting at home pretty with no installation .Got fooled by Croma saying that there seems to be some kind of priority for Croma for installation.No mails or calls are answered or replied to satisfaction.I think so far north worth paying a premium for HIT-ACHI. BEWARE ! THEY JUST DONT CARE . Its a good AC only if you don’t plan to install it.

      • Chroma seems to be having lots of issues regarding installation of AC’s or not proper installation. This feedback is not the first time i am reading. Why not you contact Hitachi service center for the resolution.

        • HITACHI KAZE 1 ton AC

          Its the Hitachi Service Center that provide the worst kind of service. Have too bought the ac but wasn’t installed for about a week then had to call a local guy for installation.Still haven’t heard from Hitachi even after calling like 15-20 times.
          Moreover, the AC is not going below 24 C even after the compressor is running for hours.

  7. Poor Service

    Based on “Hitachi” name, I purchased a 1.5 ton Split AC (Ace Cut-out model) from Unique Electronics, Lajpat Nagar (Delhi). First, there was problem in getting it installed (the reason cited by the installation personnel (M: 7838287320) was that as Hitachi is giving complimentary installation, there is a huge backlog as they don’t have enough manpower). The AC was finally installed after 7 days. Immediately, problem of leakage from AC was observed. Next day, the personnel connected the pipe (earlier he had forgotten to connect pipe in the AC). Though immediate leakage stopped, leakage was observed again after half an hour of running. Again the service personnel was contacted and he advised that since Hitachi ACs are not designed for any bends in water drain pipe and if there is any bend in the water drain pipe, water would come back to the unit. As we had to leave for a week’s vacation, I had no option but to follow his advice of disconnecting the extra pipe from the drain pipe and put a bucket in balcony to collect water from AC.

    I lodged a compalint vide e-mail for same.

    On coming back, it was noticed that AC is not giving proper cooling – complaint no. 130605000336 was lodged. Probably due to e-mail compaint, one service personnel viisted our home and he observed that gas is low and requires refilling. As he has not received our complaint, he was not carrying equipment to carry refilling. He further advised that Hitachi AC provides cooling only particular setting (at that only children were at home and as such, he set the unit at the desired setting) – the setting was observed as “Supercool mode” with temperature setting of 18 degrees.

    Though this is very ridiculous and if had been advised to me, I would have never purchase a Hitachi product. The worst part is that even at this setting, cooling is not there.

    The personnel also asked for the bill to see if the product is under warranty. After observing same, he promised to return back next day (i.e. 6th June). For drain pipe connection, he observed that this is the problem with most Hitachi AC and installation is not properly done (though same is doen by Hitachi personnel only).

    Next day, no one came – however I received a message in the evening saying that compaint has been closed in our system. On contacting the helpline, the compaint was re-opened but with a new no. 13060700388.

    I am daily contacting the helpline no., who advise that complaint is being escalated – but actual fact is that there is no resolution.

    This Hitachi Service experience is not one off, rather seems a phenomeneon spreadout in Delhi – when one of my friend went to purchase AC, dealer clearly told that if they purchase Hitachi AC, he should not be contacted for any installation request etc as average installation time taken by Hitachi is 15-20 days (i.e. half the summer season would pass). So my friend ended up buying LG – hope I would have also met such a delaer – then I would have been saved of the pain of spending the maximum (Hitachi AC are 5-10K expensive than competitors) and not getting any benefit from it.

    Certainly, not a recommended product.

    Luckily, I got e-mail address of their japanese MD and as they are image consious, managed to get refund of the faulty product.

  8. Plz don't buy Hitachi AC

    Within one month breakdown twice. I purchased Sugoi 1.5 ton split AC 5 star. From Faredeal, Taratala, Kolkata Branch. So don’t buy this produce. It will give you tenson instead of cool

  9. Pray that you won't require service

    In case you plan to buy Hitachi. First keep praying that you would not require service from them specially in Noida. Second make sure you will have alternate arrangement to service your ACs.

    After 20 days of understanding the system / procedure , four hours was spent to follow up on the service. After which I realized it is a futile exercise.

    The customer care either their server is down or the phone lines are busy. The service centre phone are not working properly or they hang up after lifting the phone. you require a phone with an auto dial to keep trying and praying someone will hear…

    Emails to customer care does not get you any reply. They do not have a grievance redressall system mentioned at their site. You do not whom to get in touch to escalate issues..

    SUMMARY OF PHONE CALLS MADE ON 23/08/2014

    PHONE NUMBER DIALLED TO TIME
    +91120314XXXX 11:01
    +91120314XXXX 11:02
    +91120314XXXX 11:03
    +91120314XXXX 11:04
    +91120314XXXX 11:06
    +91120314XXXX 11:07
    +911203532XXXX 11:13
    +911203532XXXX 11:18
    +91120314XXXX 11:19
    +91120314XXXX (12 calls) 11:59
    +911203532XXXX 12:02
    +91120314XXXX 12:03
    +91120314XXXX 12:37
    +91120314XXXX (15 calls) 12:46
    +91120314XXXX (incoming call) 13:22
    +91859523XXXX 13:23
    +91931203XXXX 13:24
    +91931110XXXX 13:28
    +91120314XXXX(7 calls) 13:52
    +91120314XXXX 13:54
    +91120314XXXX (2 calls) 13:56
    +91931110XXXX (7 calls) 14:38
    +91931189XXXX 14:40
    +91931189XXXX ( 2 calls) 15:31
    +91931189XXXX ( sms sent) 15:32

  10. after sale service

    Hi..actualy I read all the reviews of lg,voltas n hitachi..after sale service..bt in every review..the service is poor of every company…bt among these hitachi has better comphesor n build quality..so I am really confused…for which I should go..plz reply..

  11. Which Split AC model will be best?

    I am looking for an 5 star rated AC for a room size of 120 sq. ft. on ground floor with no direct sunlight. The outdoor unit will be placed on roof top of first floor. pleas suggest best option, budget 40000.

    What is your view on 5 star I Ton AC for above case? Which model is best?

  12. Ankit ji what is your opinion about DAIKIN FTF35PRV16+RF35PRV16 compared to LG LSA3TM5D . Do you recommend this considering my earlier post sir?

  13. Good buy

    Today me installed rau 312KSD at home. Installation went very smooth. Wonderfull cooling effect.
    Go for it if you are in metro,

  14. Hitachi - MRAU518KSD

    i am very much impressed with the specifications of hitachi MRAU518KSD i.e. one outdoor unit with two indoor units. is this practically good concept ? ….. is it worth buying ?. also because it has 5 star rating with 8 years warranty… etc … etc…

    • Yes this concept since very long. I don’t have much info on this, but if company is selling, then it must be working. If you buy this, do let me know your experience about it. Thanks 🙂

  15. Need to Clear Picture

    Hi ,
    Ankit can I know why you don’t recommend to buy Hitachi A.C.It would better if you give a clear picture so I that I can decide to buy Hitachi or other product with 100% confidence

    • With many years, many people who gave me after sales feedback for Hitachi is not pleasing. For many it works great, for many it’s not. Even for one of my relative, it always gave issues after 2-3 years. Hence i don’t recommend any company product for which even i am not sure. That’s why i prefer to recommend consumers either LG or Diakin.

  16. I want to buy 1.5 ton Inverter technology a/c please advice

    Hi
    I would like to buy 1.5 ton Inverter technology ac which brand is better in terms of cost savings on electricity. Have two brands in mind Hitachi( RAU018EQE)or Daikin(R-32) and of course after sales service also seeing so many negative feedback on Hitachi I am bit confused please advise urgently

    • Yes, after getting so much negative feedback, i am also afraid of recommending Hitachi to my readers. However Diakin doesn’t have much bad feedback, but if you want to go on my advice, i would recommend you to go for LG inverter AC rather.

  17. 2T*4 Units

    Hai Sir

    I am Planning to install four 2T Inverter Split AC for my Office space covering 1000 sq ft .I have got four options with me
    1.Daikin FTKP 60
    2.Carrier Superia Plusk
    3.Og
    4.Hitachi.

    I am from CALICUT , KERALA going to use 8 hrs a day (minimum) and hence an inverter AC is a must.
    Everywhere i found negative feed back about Hitachi.So apart from Hitachi Could you please suggest a model which consume less energy (COP more then 3.6-Cooling),

  18. Difference between KAZE NEO & KAZE PLUS SERIES

    Hi Ankit,

    I am about to buy 4 pc of 1.5 ton Hitachi split AC ; They have two series KAZE NEO (Model no – RAU318HVD) & KAZE PLUS (Model no – RAU318HUD) ; Absolutely no difference in features but 2000/- cost difference. Both are shown as part of 2015 model. I am unable to find the difference , can you please help?

    Below post for your readers

    I spent considerable time to understand difference in features / price and eventually zeroed in Hitachi ; Absolutely no difference in Blue star, Videocon & Panasonic – Final deal I got is 32k for 1 piece without exchange. Only reason I have decided to go with Hitachi is saving of close to 4k per machine due to free (stand, installation & pipe fitting free ) ; Since I was buying in bulk it lead to big saving

    Kohinoor & Vijay sales are both offering the best deal however Vijay sales is selling Kampa series which is more compact but covers lesser room space while cooling.

    Daikin was good and costing the same but the machine color was looking faded due to them not offering pure white color.

    • If you ask me, i would recommend you to go for Diakin over Hitachi. Saying this with experience considering many points like Product quality, after sales service and many more. Don’t consider color of AC as a parameter in your buying decision.

  19. BAD EXPERIENCE WITH HITACHI... NEVER AGAIN

    I really had a bad experience with HITACHI AC Kaze series. We are having two ac and both are just 2 years old. But work like 10 years old AC ..LOL. Even customer care service is poor. After sale, Service centre services are worst. For me n my rest of family..HITACHI is a BIG “NO”. They dont appoint good technicians too. One of technician broke my AC Wings and never came back to repair despite of 100 calls. LG, SAMSUNG are far better in terms of after sale services. AND After sales services matter a lot when we are investing in such kind of devices.

  20. urgent info please

    Sir
    I am decided to buy Hitachi ac from flipkart.
    Model is rau 318evd —kaze neo fms
    Or rau 318hvdob — sugoi model (flipkart exclusive)
    U didn’t posted those two models in your list of Hitachi ACS.
    Are these two models are worthable to buy or not please tell me urgently as I do not have time and have to buy urgently

  21. poor cutomer service

    Dear Sir
    Last year I purchase a split Ac of hitachi with stabliser through local dealer. from the day two it creates problem of compressor tripping and I called no. of times to your team and dealer also. three-four times your technician visited to my home for service and time passes away now again this this year my AC is not working and problem of tripping of AC MCB occurs.
    your customer service team told me the warrenty expires and now they try to send senior technician to resolve my issue. local dealer not helping me.
    My question is why your team not send senior person at my home in warrenty period and not interested to resolve the issue ?. I think I had taken poor decision to buy your AC, I never recommend hitachi to any one and If my Issue not resolved I will go to the consumer forum also……….\
    pl reply

    thanks
    arun
    9927023727

  22. Poor service from hitachi

    Made the mistake of buying hitachi kaze 1.5 ton split ac 3 years ago. Within 6 months the dc motor of indoor unit went dead. I asked showroom to replace the product but they passed on responsibility to hitachi. I sent them numerous mails to their customer care head office no response. Service centre was adamant they will repair it only. My query was how can brand new ac motor go dead in 3 months of usage with proper stabilizer and all. Even the hitachi service centre staff was so incompetent in my city. Firstly ac was not getting on by remote but had to be directly started from switch. They said its remote problem and took away the new remote. They came back twice with the wrong remote of different model. Later they figured out problem is not due to the remote but due to cfl bulb in room. I asked dem to return my new remote but they had no trace of it ….WOW Hitachi $$$ well then the dc motor went off and that got repaired. All this happened in 2012. Now in 2015 again dc motor of IDU and PCB went dead. This tym its not in warranty. They are asking me to pay 7500 bucks to repair a brand new 3 yr old split ac while the company makes tall claims of buy n forget it.
    Basically never go for hitachi unless in gujarat where they actually do have trained service engineers. In my city (allahabad) they just hire dumb asses to the job and harass customers.

  23. which is the best inverter ac

    sir
    I am planning to buy best inverter ac . But I am confused between some brands . plz suggest me .
    a) Hitachi
    b) LG
    c) Blue star
    d) OG
    f) Daikin
    My budget is 45000 – 50000

  24. Hitachi 1.2 Split 5 Star AC (RAU514AVD) model : Zunoh 200F

    I am planning to buy Hitachi 1.2 Split 5 Star AC (RAU514AVD) model : Zunoh 200F. Please advise when was this launched and is it worth buying this model @35K? Also what are the other options available in the price range of 30K to 35K as I have 110 sq ft room with 12 ft height and roof facing direct sun light which get extremely hot after sunset. I am based in Kolkata city.

  25. NEED SUGGESTION REGARDING AC WITHIN BUDGET OF 40000-60000

    SIR,
    I AM PLANNING TO BUY INVERTER AC OF 2 TON CAPACITY.CAN YOU SUGGEST WHICH BRAND IS BEST TO PURCHASE FOR HOME PURPOSE.BUDGET IS 50000-60000.
    THANK YOU

  26. AC Split or Inverter ??

    I live in hyderabad and My hall is nearly equal to 2 master bedrooms.

    I have decided to go for 2 ton. I am planning to go for Split AC .Also thinking of INVERTER AC . Fine to spend around 50 – 60 K for my parent staying there.

    Need some advice if Split AC with 5 star is better or Going with Inverter AC Cooling is better? (its too hot in hyderabad).

    Please advice ASAP.

    Thank you,
    Vinay Kumar

    • If the AC is going to run full day, then prefer to buy an inverter AC. Also, if possible do get the outdoor unit installed at a place away from sunlight. Or cover it with a shed.

  27. RAS318HWDD model not fount on site

    Dear Ankit sir,

    I have bought, NEO KAGE MODEL AC, but on the box was written RAS318HWDD..

    I could not find the model online..

    Is there any wrong??

    • Jatin, stay assured its the same model. Neo Kage RAS318HWDD or Neo Kage RAU318HVD (which you might have seen online) are absolutely same. However do not take this information as official and talk to customer care for more clarification.

  28. I purchased a hitachi a/c on 10may 2015, 1.5 ton.. The ac not cooling properly.. Machine has been changed 3 times.. Is there ny option to change the model.. If plzz suggest me the best model

  29. Pleas suggest

    I want to buy, ac 1 ton for my 100sft room, on top floor.was bit confused between brands and inverter or normal 3/5 star pleae suggest.
    I am thi king of following.
    1. Daikin
    2.Samsung
    3.Hitachi

    • I do not recommend Samsung/Hitachi because of not-so-satisfactory after sales service. I recommend LG/Diakin to go for. And if you have continuous 8+ hours usage in a day, go for Inverter AC, otherwise 5 Star is good.

  30. Never buy Hitachi….Poor services….Company people had internal problems and customer suffer a Lot…very bad experience…

  31. Hitachi Acs

    I have installed 3 Hitachi ACs. Two 1.5 ton and one 2 ton (Sugoi, Kaze neo and I-clean). I purchased sugoi from flipkart, and got it at a discounted price. The other two, I got them from Bajaj electronics. Installation in Hyderabad is hassle free, and technicians are trained well. I ordered one more 2 ton AC as an add-on to my hall. However, i should say: i recently invited my relatives to dinner and have switched on the 2 ton AC in the hall. I put it in 17, super cool mode and it never gave up in cooling. A total of 15 people were in the room. All the hot dishes are put on the table, and also a fridge is present in the same room. The room is cool, and it didn’t went down. In hyderabad, I don’t see a problem. I also doubted that the sugoi model is not cooling properly, and asked for a technician to check. The next day, two engineers came and checked it with their cooling sensor(something which senses the cooling) and it is good. He clearly said, that Hitachis, OGs and Daikins are best, however, Hitachi has better cooling.

    The positive thing is: It never gives us bad breath or never caused any breathing issues. We have two voltas acs in our native and both will give chilling effect. This kind of cooling causes nose block, and thats not the case with Hitachi. However, for indian conditions Voltas may also be good.My parents have two voltas acs, one is 10 year old and still good. My relatives bought LG acs. Both faced problems in summer, when the temperature reached 51 degrees. This was in Rajahmundry. Both the compressors died, and indoor unit gives all crap sounds. LG is ok if u r using it for small space, fully plastered. But one of my friend bought a LG recently with Himalaya tech, and it is ok. But yet to check it in mid summer. Honestly, for inverter LG ACs or any other inverter acs, if the circuit board fails, it costs around 10k. I heard that this problem happened many times. But if looks are important, defnitely LG or samsung.

    One dental hospital in Hyderabad has Daikin ACs fitted in every surgical room. All 1.5 tons and 2 tons. They cool very much same like Hitachi, and every room is smaller in size. Recently my friend bought a Daikin for his parents in Chennai. It uses R-32 gas it seems. Am yet to know on how it performs. Should be good. He has one panasonic ac(he faced some issues with samsung and have to go for panasonic) in his room in hyderabad, and heard good inputs for its cooling, even after 5 years. In a office known to me, they use 3 panasonics, and even after 5 years, they cool the same way.

    BTW: A neighbor who resides in the next apartment has a LG ac, and the compressor is fitted 50 ft away from our building(on their wall, which will face my flat). That compressor sounds crazy like a bull dozer. There are other compressors fitted to the same wall – Daikin, hitachi, panasonic; but nothing makes sound like this. May be the recent ones shud be good. Panasonic acs also shud be good, as i know few people using them and their performance is consistent even after 5 years.

    I think every brand is good, but with experience every brand will gain quality and consistency just like our resume/cv. OGs use to do great few years ago and suddenly it went down. May be unjustified prices. Why so much if being manufactured in India? But they really cool well. Hitachi shud be at par with it in cooling btus.

    In ACs Hitachi, daikin and OGs shud be good(Am not talking about ownership or service as am unsure on region wise service issues). In my opinion Sharp and toshiba are under-rated as they don’t advertise much like few korean brands do.

    If a brand is doing well in personal experience, please go for it, as anyways we don’t own any of these brands. In my experience, i liked Hitachis, and in Hyderabad there is no service problem. But may be it’s soon to conclude on durability as I need to spend more years to comment. However, the feedback i got from my friends regarding Hitachi is good, and everyone stated that the compressor are built to last and no cooling problems. One more thing: All three acs are 3 star rated. I used these extensively last month and got a bill of 980 rupees. I didn’t use them at the same time, but used either of them continuously.

    They have delivered the 2 ton 2 star hitachi ac yesterday, and today is installation. Lets see how it works. With my experience till date, hitachi acs are very efficient both in cooling and energy savings

    @ankit : Yes, i agree with you that we should avoid placing the compressors under direct sunlight. This point is very important. One more two ton ac will be delivered tomorrow, and i got a great deal at bajaj. This 2 ton ac is 2 star rated and does’t have i-clean feature. Except sugoi, all other 3 acs were bought in Bajaj electronics, jubilee hills. Very competitive.

  32. AC to purchase Hitachi or other?

    Hi Ankit,

    Till yesterday I thought of purchasing Hitachi follow me, but after seeing these reviews I felt that worth to take an advise before purchasing it. Am planning to purchase an AC for my parents who lives in a remote area with high humidity. Temp might be touching 50 degrees in mid summer.

    Could you please suggest best AC which suits my requirements ( should cool even @ 50+, high humidity, good service )

  33. Bed Service of hitachi customer care.

    Hitachi Bkawas A/c…
    3 quality A/C
    Hitachi Customer Care Services Zero Star…
    Sala 1 week tak to koi aata hi nahi….
    4 Ghante tak A/c On Rakho to No Coling.
    Paise barbad Hitachi me to

  34. Feedback required on Hitachi, Daikin & Blue star

    Team,

    Im planning to purchase 1.5 Tn 3 star Split AC and I live in chennai. Initially i was impressed with Hitachi specs but after reading reviews in this thread and other forums. Im rethinking about my decision

    My next choice will be for Daikin & Blue star.

    But I heard that Daikin uses R32 refrigerant and there were few posts which talks about its ill effects

    [LINKS REMOVED BY MODERATOR]

    please advice

    Best Regards,

    Anand

  35. Please suggest which split ac to purchase

    Hi ankit can u suggest me which ac to buy,the area wher I’m leaving is 180sq feet, 5th flr ,no sun light. I want something less power usage, last long, good service, 5 star, which has copper tubing,ac usage 8-9 hrs and how many tons ac should i go for,
    bugdet 40000 k
    Thanks

    • When you said copper tubing, I should assume that you’ve been brainwashed by dealers for buying an AC with a copper condenser. Condenser material is not something a consumer should worry of. Companies which are selling ac AC with condenser made of Aluminium alloy, they are actually selling Multi-flow technology in their AC’s which is more energy efficient and is the latest technology. If you want to go on my advice, you should buy LG LSA5AT5D model which is a 5 Star Rated AC with mosquito away feature. It should fit your budget too and it has Multi-flow technology as I said above.

  36. Extremely poor service from hitachi!

    We bought 3 hitachi 1 ton split ACs a few months back (Kottayam, Kerala). 2 weeks back one of the ACs started having water leak. We contacted the customer care and there was no reply for sometime. Few days later a guy called and told that service personnel would arrive the following day but no one arrived the following day. When we contacted the guy he told that he couldn’t arrange anyone. This is simply ridiculous. We never expected such irresponsible behaviour from a company like Hitachi. Not only this but we have never received the routine service we are supposed to receive.

  37. Bad Quality Hitachi AC

    I had purchased split Inverter AC 1.5 Ton on 10-05-2015, which was installed on 14-05-2015 (after lot of chasing from call centre to service centre).
    This AC stated giving sound since installation, which gradually increased with cooling going down day-by-day. I complained at call centre 35324848 on 26-05-2015 (Night) vide complain no 15052607406. Hitachi Technician came on 27-05-2015 and told that AC Blower is damaged and it seems damaged indoor piece has been given to you, hence I should contact with dealer for indoor unit replacement.
    Then I contacted the Dealer (Siddharth Digital word-Hitachi Studio, Laxmi Nagar Delhi), In turn dealer directed some senior Hitachi person, who talked me from Hitachi mobile no – 9711620821 and informed me that he will replace the blower & other defective parts only and there is no replacement policy in Hitachi even after defective unit is delivered and is only repair can be done, so he will get it repaired. I told OK you get it repaired. After lot of persuasion it was rectified after 10 days.
    Again, on 19-06-15 (within 15 days) AC stopped working through remote and complain was lodged on 19-06-2015, again after Lot of chasing to Hitachi Higher Management through lot of E_mail & interference by Dealer electronic system was repaired and remote changed. Here it is worth mentioning that remote was not faulty and indoor electronic sensor was faulty, which is a Major concern.
    After my Lot of enquiry the Mechanic told me that I have got DEFECTIVE piece but nothing can be done as if “it is my bad luck and for this HITACHI can not be blamed and my BAD LUCK IS AN ACT OF GOD. “
    After this is it worked till September-2015. After that AC was not used due to winter season.
    Again in 02-APRIL-2016, when I started AC, it is not cooling. I complained (Service Req – 16040213374), but till date 2 times Mechanic came but they are not able to rectify it and gone back. I asked the mobile number of their Seniors which they refused. Even they are telling that “I am LUCKY that this problem come WITHIN GUARANTEE period. It seems that otherwise I would have to sell it in SCRAP”.
    After this the complain is closed without repair (with no information).
    Now what to do, Please do something & it get it repaired by some senior Engineer so that even after repair this defective piece does not give further trouble after Guarantee is over?
    Also, I think that by choosing Hitachi to purchase I had done mistake as I have been given defective indoor unit by Hitachi dealer (due to my bad fate for which Hitachi or any other can’t be blamed as it written by God only in my Fate) and even its repair is taking so much time and has become nightmare in this 40 degree Delhi summer and I am forced to contact many stages in Hitachi hierarchy.
    Please also inform upto what time it will be repaired.

  38. RECOMMEND PLEASE

    Dear Ankit,
    Kindly Rate Hitachi KASHIKOI 5400i, 1.5 ton………..OR can you recommend other AC in same range.
    Thank you.

  39. Going to buy AC But confusion which one to buy

    Dear Sir,
    Going to buy AC But confusion which one to buy. My budget is 35K . We are in 1st floor and above our floor terrace is there. So kindly tell which AC is best to buy.

  40. The Louvre is not fixing!

    I’ve bought Hitachi ACE 1 TR 4 Star Split AC last week. But it has a problem. The louvres are not fixing at any desired spot, its keeps on moving. Even though I’m stopping the movement through remote, its not stopping. How many times do I need to press the button to stop the louvre at any certain point? Can anyone help?

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